Refund policy

Final Sale

All purchases made through Eraoso are final sale. We do not accept returns or exchanges for any reason other than as described below.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at info@eraoso.com within 7 days of delivery with your order number and a description (and photo, if possible) of the issue. We will work with you to make it right, whether that means a replacement or another resolution, at our discretion.

Incorrect Orders

If you receive the wrong item, contact us at info@eraoso.com within 7 days of delivery with your order number so we can correct the mistake.

Order Cancellations

Once an order has entered processing, we are unable to guarantee changes or cancellations. If you need to cancel or modify an order, contact us at info@eraoso.com as soon as possible after placing it, and we will do our best to accommodate the request before it ships.

Non-Refundable Shipping Costs

Shipping costs are non-refundable. If a refund or replacement is issued for a damaged, defective, or incorrect item, only the cost of the item itself is covered, not the original shipping fee, unless the error was on our part.

Questions

If you have any questions about this policy, reach out to us at info@eraoso.com. We're a small shop and we read every message ourselves.