Shipping Policy

Processing Time

Orders are processed and shipped Monday through Friday, excluding holidays. Most orders ship within 1-2 business days of purchase. During periods of high order volume, processing may take slightly longer, but we work to get every order out as quickly as possible.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's progress.

Shipping Rates

We offer two shipping options at checkout:

-Flat Rate Shipping: $5, standard delivery

-2-Day Expedited Shipping: $15, faster transit once your order leaves our hands

Please note that expedited shipping affects transit time only, not processing time. An order placed with 2-Day Expedited shipping will still be processed within our standard 1-2 business day window before it ships.

2-Day Expedited Shipping is not available for PO Boxes or APO/FPO/DPO addresses. For these addresses, we will automatically use the fastest expedited option available, typically USPS Priority Mail, at no additional cost and with no refund of the price difference.

Delivery Times

Delivery times vary depending on your location and the shipping option selected at checkout. Once a package leaves our hands, transit time is handled by the carrier and is outside of our direct control. Estimated delivery windows are provided at checkout, but these are estimates, not guarantees.

Order Tracking

Tracking information is sent via email as soon as your order ships. If you haven't received tracking within 2 business days of placing your order, check your spam folder first, and if it's still not there, reach out to us at info@eraoso.com and we'll look into it.

Shipping Address Accuracy

Please double check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer at checkout. If you notice an error immediately after placing your order, contact us right away at info@eraoso.com and we will do our best to correct it before the order ships, though we cannot guarantee changes once an order has entered processing.

Lost or Delayed Packages

If your tracking shows a delay or your package appears lost in transit, contact us at info@eraoso.com with your order number. We'll work with the carrier to track down your package and make sure you're taken care of.

International Shipping

At this time, Eraoso ships within the United States only. We hope to expand shipping options in the future as we grow.

Questions

If you have any questions about your order or our shipping process, reach out to us at info@eraoso.com. We're a small shop and we read every message ourselves.